Faq

Highway 2000 East-West is a network of tolled roadways (T1 and T2) currently with two (2) corridors:

• T1 is 43.5 kilometres long and stretches between Kingston and May Pen (with a connection through to Spanish Town)

• T2 is 6.4 kilometres in length and runs between Kingston and Portmore (Portmore Causeway)

The motorway corridors are supported by four (4) toll plazas, commencing with one at Vineyards which was opened in 2003, followed by one at Spanish Town in 2004, then the Portmore facility in 2006, and finally one at May Pen (Mineral Heights), which was opened in 2012.

Highway 2000 East-West is the first component of the Highway 2000 project designed by the Government of Jamaica to meet a number of objectives, including increasing accessibility to urban, suburban, and rural communities across the island. It was also envisioned that the development of the Highway 2000 network, would serve as a catalyst for the growth of flourishing communities in areas outside of the metropolitan region, given that access to and from major towns and cities island-wide would be greatly enhanced. In fact, a special Government funded project named the “Portmore to Clarendon Park Highway 2000 Corridor Development Plan Project” was undertaken in 2004 to identify and assist in effectively exploiting the economic growth opportunities the Highway would create.

T1 which runs between Kingston and May Pen and T2 which runs between Kingston and Portmore are the toll roads that make up the Highway 2000 East-West network. Along the network are Toll Plazas located in the following areas:

• Portmore

• Spanish Town

• Vineyards

• May Pen

All other toll roads are not part of Highway 2000 East-West, and therefore outside the jurisdiction of TransJamaican Highway Limited and Jamaican Infrastructure Operator Limited.

Highway 2000 East-West benefits from the alliance of best-in-class transport infrastructure companies guided by the long-term vision of the Jamaican public sector.

A partnership vision

The Jamaican state-owned entity, National Road Operating and Constructing Company Limited (NROCC), oversaw the design and construction of the project, provided contingent support, and acquired land necessary for the construction and operation of the highway.

In November 2001, NROCC formed a partnership with the privately-owned entity TransJamaican Highway Limited (TJH), the Developer of the Highway, to coordinate the development of the highway network, including its financing and construction.

TJH was formed after a French-based leading construction company Bouygues Travaux Publics won the bid, collaborating with VINCI Concessions (whose subsidiary VINCI Highways is a world leader in road concessions and toll services, experienced in constructing/operating of 3,695km of road network in 14 countries), to develop and operate the Highway in Jamaica, and together serving as its parent companies. A Concession Agreement outlining the obligations of NROCC and TJH was signed by the entities in 2001. Of special mention, Bouygues and the VINCI Group both played for the construction, and continue to play today in operations, a key role in the 80,000-seat Stade de France sports stadium in Paris, which was designed to host games for the 1998 Football World Cup where Jamaica’s own Reggae Boys played and made us proud.

Delivering the construction with combined expertise and resources

To carry out the construction of the highway, TJH contracted with the Jamaican Branch of Bouygues Travaux Publics (BYTPJ) as the main builder. BYTPJ combined the expertise of international personnel skilled in constructing world-class highways as well as the invaluable knowledge of Jamaican workers already familiar with building on the local terrain.

Moving forward with successful operations and great client experience

Since 2002, maintenance and operations on Highway 2000 East-West have been handled by Jamaican Infrastructure Operator Limited (JIO), the Operator of the Highway, a private expert controlled by VINCI Concessions (51 %) in partnership with Bouygues Travaux Publics (49 %). JIO’s scope involves operations of the Highway 2000 East-West, including toll collection, surveillance, traffic management, emergency response and routine maintenance, on behalf of TJH.

JIO maintains an Integrated Management System (IMS) that is certified to quality ISO 9001:2015 and environmental ISO 14001:2015 standards. JIO’s teams are committed to ensure the highest level of Customer Service and best travel experience to their clients, this is supported by a 79% overall favourable opinion in the 2019 Customer Satisfaction Survey, conducted by an independent agency.

Ownership changed hands, Operations continued

In 2019, TJH’s private foreign stakeholders sold the totality of their shares to NROCC which, subsequently, retained 20% and took the opportunity to offer for sale 80% to the public through the Jamaica Stock Exchange in February 2020. The IPO, which gave Jamaicans the historic opportunity to own a piece of the country’s major infrastructure, received tremendous interest and was closed one week prior to its original closing date due to oversubscription. While TJH’s ownership has changed hands, and TJH and NROCC entered a Second Amended and Restated Concession Agreement in this year 2020, they both ensured the continuity of the operations and management of the Highway 2000 East-West’s legs through their historical operator JIO.

A few easily recognized benefits of Highway 2000 East-West include:

• the significant reduction of travel time between destinations,

• support of road safety by providing a separate and contained environment (designed in accordance with internationally accepted standards) for faster travelling motor vehicles,

• and the lowering of expenditure on petrol and vehicle maintenance costs.

However, there are far more economic advantages that have been had through the Highway 2000 East-West project.

Practical Housing Solutions

The development of the highway has supported the emergence of much-needed practical housing solutions. From the onset, an objective of the highway was to reduce population pressure on the metropolitan areas, and since its development there has been a significant increase in the number of residential properties built outside the capital city. The New Harbour Village Development Schemes are examples of housing solutions provided for persons so they can live outside of Kingston but have close access to Highway 2000 East-West and therefore commute into the capital easily and quickly.

Job Creation

Private sector job creation is another major benefit brought about by Highway 2000 East-West. TJH, the Developer of the Highway, and JIO, the Operator, employ approximately 200 trained Jamaicans in their staff complement, and contract even more local personnel to carry out some special functions. Also, during its last highway construction phase in Jamaica, BYTPJ employed hundreds of Jamaicans during the construction of the latest phase in May Pen completed in 2012.

Corporate Social Responsibility & Sustainable Development

The private agencies involved in the project are very keen on promoting sustainable development and education, and continue to make significant philanthropic contributions in various parishes, more particularly in the vicinity of the Highway corridors. Despite limited financial resources, TJH and JIO each strive to contribute millions in cash and donations annually to communities and institutions wherever possible in honour of its good corporate citizen objectives. Over the years, the following agencies and institutions have benefited from company sponsorships: The Annual Jamaica Driver & Traffic Safety Expo; the Natural History Museum of Jamaica (NHMJ) and the Institute of Jamaica (IOJ) for their Biodiversity Projects and Annual Earth Day Competitions; some secondary school graduates in St. Catherine and Clarendon who were awarded scholarships to pursue Modern Language studies at the Shortwood Teacher’s College; the Jamaica Fire Brigade stations at Waterford (Portmore), Spanish Town, Old Harbour, and May Pen; the Portmore Healthcare Complex, the Windsor School of Special Education, Kensington Primary and Independence City Primary all in Portmore; the Mustard Seed Jerusalem Community and Jonathan Grant High School in Spanish Town; the May Pen Hospital, the Chandler’s Pen Primary and Junior School in May Pen which also benefited from the funding of a Biodiversity Learning Centre under partnership with the Natural History Museum of the Institute of Jamaica. Swallowfield Chapel’s Youth Reaching Youth Ministry in Kingston and the Violence Prevention Alliance are also among a list of several other beneficiaries.

Please click here to view the current Toll Rates

Vehicles are classified according to the height and length. The table below indicates the specifications for class 1, 2 and 3 vehicles. As the Operator of Highway 2000 East-West we are mandated to remain in accordance with this standard for vehicle classification which was adopted into law via Gazette.

At the manual lanes of any Highway 2000 East-West toll plaza, the actual dimensions of a vehicle are detected by in-lane sensors. This information is then used by an automated system to determine the classification of each vehicle based on the above table. While the classification of vehicles driven by T-Tag customers is fixed to their T-Tag account upon sign up.

While two vehicles may be of the same make, model and year, slight variations may affect the height and length of each vehicle, causing them to fall within different classes. For example, larger/smaller tyres, the mounting of a roof rack, or the installation of a body kit can change the height and/ or length of a vehicle.

Should you experience such a variation, please contact our Customer Service Team (This email address is being protected from spambots. You need JavaScript enabled to view it.) so that an investigation may be conducted.

The toll rates are calculated based on a formula which takes the Exchange Rate, Jamaican Consumer Price Index, and US Consumer Price Index into account. The Concession Agreement permits a revision of the toll rates in July of each year.

Yes. While two vehicles may be of the same make, model and year, slight variations may affect the height and length of each vehicle, causing them to fall within different classes. For example, larger/smaller tyres, the mounting of a roof rack, or the installation of a body kit can change the height and/ or length of a vehicle.

The My T-Tag app can be downloaded onto any android mobile device from the Google Play Store and iOS version for Apple devices is available at the App Store. It can also be accessed with any web-enabled device by clicking the reload link at the top right corner of this website or by clicking HERE.

The OTP expires 3 minutes (180 seconds) after it is issued. If you attempt to enter the OTP after this time has passed, it will not work. Click on the link to resend the OTP. Note that this time the OTP will be sent to both your email address and to your phone via SMS. This new OTP will also expire after 3 minutes (180 seconds).

To conduct a name change within the My T-Tag app, go to the Profile page and then select Edit Details. Please feel free to reach out to our Customer Support if you need further assistance.

“My T-Tag” is a brand new platform with several new features which we hope you will enjoy. As it is a new system, you will first have to register and create a new account (even if you had previously registered to use the Lite version) in order to proceed. This is a one-time registration only, and your information will be securely saved so you can top up even more conveniently and quickly every time.

A T-Tag is a device which is linked to a driver’s prepaid T-Tag Account with Highway 2000 East-West. The T-Tag is affixed to a specified area of the driver’s motor vehicle and is detected by sensors in the Tag lane at the Toll Plazas. Once there are sufficient funds in the driver’s T-Tag Account for the passage, the applicable toll charge is deducted from the account, and the driver is granted passage in one quick automated step. It is far more convenient to travel on Highway 2000 East-West when you have a T-Tag!

With a T-Tag you benefit in many ways:

• Avoid having to stop in the manual lanes

• Quit worrying if you have enough cash on you to pay the toll,

• Gain more control as you track and manage your toll expenses

• Benefit from the Frequent User Rewards Programme

• View your account balance and top up online

Get your T-Tag today by following the quick and easy steps below:

Get your T-Tag today and experience the convenience. (Print your T-TAG APPLICATION FORM)

*For your convenience, you may also start the process online:

1. Print and complete your T-Tag Application Form
2. Return your completed application form along with a scanned copy of your valid ID and Vehicle Registration Certificate to This email address is being protected from spambots. You need JavaScript enabled to view it.
3. Visit the nearest Sales Office to activate your account with JA$2,500.00 (inclusive of a T-Tag Sticker & Swipe Card and $500 opening credit), and install the T-Tag by following the easy installation instructions provided.

The EASY way to check your T-Tag Account is using the new My T-Tag app at your own convenience. Please click here to check your T-Tag Account Balance online.

You can also check your account balance by calling any of the following numbers:

• Portmore – 876-704-3434
• Vineyards – 876-705-0768

You may also visit the nearest sales office at any of our Toll Plazas. Opening hours are 6:00am – 9:00pm on Mondays – Fridays and 7:00am – 1:00pm on Saturdays.

Please click here for more Contact Information

The EASY way to top up your T-Tag account is using the new My T-Tag app at your own convenience. Please click here to to reload your T-Tag Account online.
You can also top up your T-Tag Account by visiting any of the following locations:

• The sales office at your nearest Toll Plaza – Payment may be made by cash, debit card, and credit card at this location. Opening hours are 6:00am – 9:00pm on Mondays – Fridays and 7:00am – 1:00pm on Saturdays.
• Manual lanes at any Toll Plaza – Payment may only be made by cash in the manual lanes.
• Paymaster – Payment may be made by cash, debit card, and credit card at this location.

Highway 2000 East-West

RULES OF THE ROAD

1. Pedestrians and Cyclists are NOT allowed on the HIGHWAY as they are at great risk.
2. Ensure that your vehicle is in good mechanical condition.
3. Do NOT litter the roadway as this is a breach of the law and dangerous to other motorists.
4. Do NOT exceed maximum speed limits and obey any temporary speed limit imposed during road works or maintenance.
5. Drive in the left lane, pass on the right.
6. Do NOT stop on the HIGHWAY unless directed to do so by the police or traffic authority. Stopping on the hard shoulder is strictly limited to emergencies. Picking up or dropping off passengers is NOT permitted on the corridor.
7. Pay attention to emergency personnel and obey their instructions during hazardous situations.
8. Do NOT reverse, cross the median strip, or drive against the traffic flow. If you have missed your exit or have taken the wrong route, continue to the next exit.
9. In case of any emergency on the HIGHWAY, pull over safely, turn on your hazard lights, take note of your location, and contact the Emergency Toll Free Number at 888-429-5632.
10. Do NOT tow or attempt to repair a disabled vehicle, but contact the Emergency Toll Free Number at 888-429-5632 and the Operator will dispatch an authorized wrecker to assist you safely.

Please take note of your location (i.e referring to Emergency signs displayed along the corridor, or kilometric signs set-up on central concrete barrier) and contact our Toll Free Number at 888-429-5632 immediately for assistance. Our Patrol Officers are constantly monitoring the corridor, and one will be directed to your location as soon as we receive notification.

If it is determined that you need to be towed, a wrecking company authorized by Highway 2000 East-West will be contacted for you, and your vehicle will be towed at your expense.

To maintain the safety of ALL road users, JIO only permits authorized wrecking companies to tow vehicles along Highway 2000 East-West.

Obey the warning signs and instructions of the Highway 2000 East-West Patrol Officer present on the scene. Do not attempt to proceed unless instructed to do so by the Patrol Officer or the Police.

If the smoke hazard has just occurred, do not attempt to proceed, instead pull over onto the hard shoulder safely. Contact our Toll Free Number at 888-429-5632 immediately and await the assistance of a Highway 2000 East-West Patrol Officer.

Do not attempt to proceed unless instructed by the Patrol Officer or the Police.

Please take note of your location (i.e referring to Emergency signs displayed along the corridor, or kilometric signs set-up on central concrete barrier) and contact our Toll Free Number at 888-429-5632 immediately for assistance. Our Patrol Officers are constantly monitoring the corridor, and one will be directed to your location as soon as we receive notification.

Please take note of the location of the incident (i.e referring to Emergency signs displayed along the corridor, or kilometric signs set-up on central concrete barrier) and contact our Toll Free Number at 888-429-5632 immediately. Our Patrol Officers are constantly monitoring the corridor, and one will be directed to the location as soon as we receive notification.

YES! Frequent User Rewards are currently available for all Class 1 and Class 2 T-tag motorists travelling on the Portmore or Spanish Town legs of the Highway. Under this rewards programme, T-Tag accounts are automatically refunded with the FULL value of the 10th trip after passage each week, meaning that your 10th passage is FREE! Plus, customers get back 10% of every trip after that within the same week.

Each week starts on Saturday at 00:01 (or 1 second after midnight) to the following Friday at 24:00 (or midnight).